Maintaining health for you and your loved ones is always important, but decisions about getting care during this uncertain time can be confusing and even a little scary. At Western Wake Wellness, we’re continuously monitoring and adjusting to make sure we are safely and effectively providing the care you need. For many of our patients, it is important to keep your appointments, especially if you have a chronic condition like diabetes, asthma, or heart disease.
Delaying care can lead to otherwise avoidable complications or worsening conditions. Our providers are seeing patients both virtually and in-person to make sure you continue to receive the care you need as safely as possible.
Virtual Care is Here
We’re using video “telehealth” visits to offer high quality care whenever possible, without you needing to leave home.
In-Person Appointments as Needed
We’re continuing certain in-person visits, when needed, and taking measures to protect patients and staff during these visits
If you have general questions about COVID-19 and your risk, you can email firstname.lastname@example.org or call 919-856-7044.
To schedule an appointment, you can email email@example.com or call 919-378-1492.
Reach Out By…
Phone / Fax
919.378.1492 | FAX: 919.239.4670
401 Keisler Dr, Ste 101 Cary, NC 27518
We realize that illness may happen when the office is closed, so there is always a provider from our group available and on-call 24 hours a day, 7 days a week by phone for our established patients who may require emergency assistance or after hours advice.
How To Contact After Hours
For emergencies, please call 911.
For poisonings or ingestions, please call 1-800-222-1222.
Notify us after-the-fact so we can help you with follow-up; however it is important to call 911 or Poison Control first.
How To Reach us
To reach our on-call provider after regular business hours or on holidays/weekends, please call 919-378-1492 and follow the prompts to speak to the on-call provider. The on-call physician will return your call within 30 minutes; if you do not receive a prompt callback, please call again, as a poor cell phone connection sometimes garbles phone numbers.
- When leaving a message, give the patient’s name, date of birth, phone number to return your call, and a brief summary of the problem. If you think you may need an emergency prescription, please be prepared with the name and telephone number of your pharmacy. Remember to leave your ringer turned ON.
- When calling our On-Call After Hours Service, please be aware that the doctor may return your call using a “blocked” telephone number. In most cases the physician is calling you from their personal home or cell number and for privacy reasons they have blocked it.
When To Call
It is most important to answer this question for yourself. What might seem minor to a physician can feel very much like an emergency to a patient. We certainly understand this. If you are very concerned about your illness, or will not be able to rest comfortably without getting some additional advice, we expect you to call. Here are some guidelines that might help you decide if you need to call after-hours or if you can wait until morning.
Please call us after-hours if:
- You feel uncomfortable with your condition and do not feel it can wait until the next day
- Your infant (< 3months of age) has a fever greater than 100.4 (rectally). This is considered a life-threatening emergency and you will need to be seen in the hospital
- There has been a serious accident or emergency
- Severe breathing difficulties (working hard to breathe, severe chest pain, persistent wheezing, pale skin)
- Sharp abdominal pain lasting more than 2 hours
- Bleeding that you cannot stop
- Vomiting that seems persistent or if there are signs of dehydration (decreased urine output, listlessness, intolerance to sips of clear fluid
- You think you or your child needs to be seen in an Emergency Room or Urgent Care, but aren’t sure what the best choice would be. We would be very happy to help you make that decision. Please note: for all infants under 6 months of age, or any child who will need to be admitted overnight to the hospital, we will refer you to WakeMed Raleigh Hospital or UNC-Chapel Hill Hospital, both of which have pediatric Emergency Departments.
For non-urgent matters, please send a message to your provider via your patient portal account < https://health.healow.com/WakeWellness>. Our goal is to respond to all messages the same day they are received, or by the following business day.
As a courtesy, we ask that all routine prescription refills and appointment scheduling be handled during regular business hours.
After Hours Service Fee
All after-hours calls are subject to $20 fee that will be added to your account and it is your responsibility to pay. This fee is not billable to insurance, and is intended to cover our costs, but not discourage you from calling if you are concerned about an illness. We welcome and expect your call if you are concerned.
During regular office hours, our staff will continue to be available to answer all your medical questions at no charge.